Furthermore, when consumers try to contact the company by email, their requests for an update on their product is unreasonably delayed and any requests for refund are ignored.īBB requested Dynasty Toys to provide a response outlining the steps the business would implement in order to avoid similar patterns in the future. Additional correspondence was sent to Dynasty Toys several times from January 2020 to April 2020.Īs of April 22, 2020, the business has not responded to our request.Īdditionally, BBB requested Dynasty Toys to modify, substantiate or discontinue a claim made on their website,, that reflected 5 Star Reviews. Specifically, customer complaints allege that after processing payment, Dynasty Toys fails to deliver the product(s). īBB records indicate that this business has a pattern of complaints. On April 8, 2020, Dynasty Toys responded back indicating that the business did not have any further information regarding BBB concerns and were not currently active on the business website. On March 9, 2020, BBB sent a follow-up email to Dynasty Toys to address the remaining business practices concerns, pattern of complaints concerns, and advertising concerns. On January 28, 2020, Dynasty Toys responded back with some clarification and indicated that further information was being processed. BBB responded requesting further information. On January 27, 2020, Dynasty Toys responded back but did not sufficiently address the concerns of the letter.

Clarification on addresses found during BBB research.The best way for consumers to reach your company should they have any concerns.Procedures to ensure consumers are obtaining refunds in a timely matter, and process of informing of the refund process.Procedures to ensure consumers are receiving responses in a reasonable amount of time.Regarding business practices BBB requested the following information:

On January 21,2020, BBB reached out to Dynasty Toys via email to request information regarding the company's business practices, pattern of complaints, and advertising concerns. These reports shared concerns over the fulfillment and delivery of products sold, and communication issues. This investigation was prompted by a large volume of complaints, consumer inquiries, and advertising issues.

In January 2020, BBB investigated Dynasty Toys business practices.

Dynasty toys battling tanks